Shipments and right of withdrawal
Shipping your parcel
Packages are usually shipped within 1 to 4 days after the payment is received (two shipments per week). They are shipped with b-post. The delivery is done only in Belgium, France and Luxembourg.
The shipping costs include the costs of preparing and packaging as well as postage costs. The preparation fees are fixed, whereas transport fees vary according to total weight of the parcel. We recommend that you consolidate all your items into one order. We cannot group two orders placed separately and shipping fees will apply to each of them. Your parcel is shipped at your own risk, but special attention is given to fragile objects.
The shipping costs are offered from 100 € of purchase.
The dimensions of the boxes are appropriate and your articles are properly protected.
Right of withdrawal
The Customer has a period of fourteen (14) days during which he/she may decide to go back on his commitment with Aromatech sprl. This period runs from the receipt of the order. This right of retractation is exerted without penalty.
The Client is obliged to inform Aromatech sprl by e-mail of the exercise of his right of withdrawal and agrees to return the product within the legal deadline. In case of dispute, the Customer shall provide any document proving that it has complied with the time limits for the exercise of his right. The client can, if he/she wishes, use this form of retraction.
The Customer must return the goods to the address : Aromatech sprl, Rue Isidore Fumal 18 - 4280 Hannut, Belgium by ensuring that the products are properly packed and protected. The Customer must ensure that the order for which he/she retract is returned complete.
The customer is obliged to take all necessary precautions and make all possible efforts to return the products in their original packaging and in resalable condition. The return costs are the responsibility of the customer.
Aromatech sprl undertakes to refund the amounts paid for that order to the Customer who has exercised his right of withdrawal within the deadlines. The refund will be made within thirty (30) days from the receipt of the products. The refund will take place on the bank account number that you must indicate in your application for withdrawal.
The Customer is not entitled to exercise his right of withdrawal when the products have been unsealed by him after the delivery and that their return would involve risks for the hygiene and protection of health. The withdrawal is also excluded if, after the delivery, the Customer is inseparably mixed the products with other products in such a way that it is impossible to return the goods in the condition in which they were delivered.