Aromatech sprl

registration / VAT: BE 0465 785 189

Operating Name: Aromatech

Registered office: Rue Isidore Fumal 18, 4280 Cras-Avernas (Hannut)

Tel / Fax: +32 (0) 19 51 22 43

GSM: +32 (0) 477 54 40 55

E-mail: info@aromatech.be


These General Terms and Conditions of Sale (GSC) represent the contractual provisions governing the relationship and obligations between Aromatech sprl and any internet user (hereinafter referred to as the Customer) who comes into contact with Aromatech sprl for the purpose of make purchases online through the site www.he.aromatech.be (hereinafter referred to as the Site) which is the property of Aromatech sprl used to market its products remotely.


1.1 Account Creation
Before placing an order, the Customer may create a customer account on the Site by providing personal information including a valid email address and choosing a personal password that will be used to identify him / her at each login on the Site.

1.2 Legal capacity
The Customer must be at least 18 years old and have legal capacity or if necessary have parental permission to make purchases on the Site.
1.3 Navigation on the Site
When browsing the Site, the Customer acquires knowledge of the products offered by Aromatech sprl and their characteristics. He can, as and when, select products that interest him by adding them to the shopping cart without being committed to pay them.
1.4 Constitution of a basket
When the Customer wishes to place an order, he must click on the shopping cart. He will then be able to modify his selection of products by deleting articles or adding others. 1.5 Choice of Address and Shipping Method
The Customer checks the address to which he wishes to receive the products and he has the opportunity to modify it, he then chooses among the shipping methods offered by the Site.
1.6 Choice of the means of payment
The Customer chooses among the payment methods accepted by the Site listed in article 3.1.

1.7 Summary of the order

A page displaying the summary allows the Customer to view his order, he can make changes to the items he wants.

1.8 Acceptance of the GTCS and validation of the order
The Customer is aware of the Terms and Conditions that he declares to have read and accepted by ticking the appropriate box and confirms the order by clicking on "order".
1.9 Payment of the order
The Customer then settles the total price displayed by the means of payment he has chosen.


2.1 The products
The website offers products for aromatherapy, well-being and cosmetics (essential oils, diffusers, sprays). The Site also offers fact sheets on products.
2.2 Availability and prices
The products are offered for sale as long as they are visible on the Site at the price shown all taxes included in euros and within the limits of available stocks.
In the event of unavailability of certain products, the Site may provide you with more details on the replenishment deadlines by contacting it by e-mail at info@aromatech.be.
The site grants the right to modify its rates at any time. However, he undertakes to invoice the goods at the prices indicated at the time of registration of the order.
2.3 Use of products and expiry date (DLU)
The Customer must be aware of the precautions for use which are systematically written in the description of each essential oil.

# precautions
Aromatech sprl declines all responsibility in case of accident, injury or any damage caused by the non observance of the precautions of use or by the implementation of mixtures not recommended by Aromatech sprl.

We remind you that the information given on the site do not act as a prescription. They remain indicative data but do not engage our responsibility for the use that each one makes of it.
The products marketed by Aromatech sprl are perishable due to their nature. The Customer has the opportunity to read the DLU of the lots before placing an order by sending an email request to "info@aromatech.be". No exchange or refund is possible on the basis of this reason outside the legal withdrawal period (Article 6.1).

2.4 Conformity of products to Belgian legislation
The products offered for sale by the Site comply with the applicable legislation and standards in Belgium.

2.5 Compliance Guarantee

Aromatech sprl undertakes to sell its products free from defects and guarantees the conformity of the goods delivered.


3.1 Methods of payment accepted on the Website
The customer has the possibility to pay his order among the following methods of payment:

• PayPal

• Credit card, Visa, MasterCard

• Bancontact

• GiroPay

• IDeal


• Bank transfer

3.2 Securing Payments by PayPal

Payment via PayPal is made through a redirection to the PayPal Group's secure site using data encryption systems. Aromatech sprl certifies that it has no access to your banking data and guarantees the security of these.

3.3 Payment by bank transfer
The bank transfer must be sent to the following bank account:

Holder: Aromatech sprl
Bank / Banking Information: Argenta Savings Bank Ltd, Belgielei 49-53, 2018 Antwerp

IBAN (International Bank Account Number): BE97 9731 3725 6549
BIC (Bank Identifier Code): ARSPBE22

3.4 Securing credit card payments, Bancontact, GiroPay, IDeal, SOFORT

Payments are made through the Stripe online payment intermediary using data encryption systems. Aromatech sprl certifies that it has no access to your banking data and guarantees the security of these.

3.5 Previous payment problem
The Site reserves the right to cancel any order from a Customer with whom there is a dispute over the payment of a previous order.

3.6 Retention of title
Products ordered by the Customer remain the property of Aromatech sprl until full payment of the price of the order.


4.1 Preparation of the order
The order is usually prepared and shipped within 1 to 4 days after receipt of payment (two shipments per week).
The Customer will be contacted by email or telephone if difficulties prevent the preparation of his order.
All orders are sent in recycled or recyclable packaging with protective bubble papers.
4.2 Methods, deadlines and delivery charges

Delivery is made by post, depending on the weight, quantity and size of products ordered. The cost corresponding to the delivery is displayed before the validation of the order.
The Customer chooses from the shipping methods specified below.

For deliveries in Belgium:

• b-post (delivery time from 2 to 5 days)

The shipping costs are calculated according to the weight of the package and the size of the articles. They are automatically displayed on our site before validation of the order. Shipping costs are offered from 100 € of purchase.

• withdrawal in store (only by appointment). Aromatech sprl will contact you by email or phone upon receipt of your payment.

For deliveries in France and Luxembourg:

• b-post (delivery time from 2 to 7 days)

The shipping costs are calculated according to the weight of the package and the size of the articles. They are automatically displayed on our site before validation of the order. Shipping costs are offered from 100 € of purchase.

The Customer must have a standard mailbox to prevent the loss, theft or damage to small packages.
4.3 Delivery of orders paid by bank transfer
Orders paid by transfer are dispatched upon receipt of the transfer to the bank account communicated to the Customer.
The Customer undertakes to make the payment within a reasonable time. Failure to receive payment within 10 days of the confirmation of the online order will lead to the cancellation of the order.
4.4 Place of delivery
The products are delivered to the address indicated by the Customer when ordering. Aromatech sprl declines any responsibility for a bad delivery due to a typing error made by the

Customer when ordering. Any reshipment of an order following such an error will be made at the Customer's expense.
However, if the order has not yet been sent, the Customer has the possibility to contact Aromatech sprl by e-mail to info@aromatech.be or by phone number 0477/54 40 55 as soon as possible to correct input errors.

4.5 Delayed delivery
In case of late delivery, the Customer is required to check with the post office closest to the delivery address if the package is not retained or lost. If necessary, he will have to report by sending an e-mail to info@aromatech.be
4.6 Receipt and verification of the package
Upon receipt of the order, the Customer is required to examine the appearance of the package and its contents. If the package seems to have been repacked by the carrier (strapping, adhesive tape ..) or if it seems to be deformed, damaged, wet or if it shows traces of blow or liquid, the Customer has the opportunity to refuse the package by mentioning "damaged package".
If the Customer is prevented by the driver from checking the condition and contents of the package, he is entitled to refuse.
For the same reasons, if the Customer has not received the parcel in person and is damaged, he must bring it to the post office closest to the delivery address to express his reservations and claims. .
In any case the Customer must contact Aromatech sprl to inform him within 24 hours of receipt of the package.


5.1 Period of the right of withdrawal
The Customer has a period of fourteen (14) clear days during which he may decide to reconsider his engagement with Aromatech sprl. This period runs from the receipt of the order. This right of withdrawal is exercised without penalty.
5.2 Information on the exercise of the right of withdrawal

The Customer is required to inform Aromatech sprl by email of the exercise of his right of withdrawal and undertakes to return the products within the legal period. In case of dispute, the Customer must provide any document proving that he has respected the deadlines for the exercise of his right. The customer can, if he wishes, use this withdrawal form.

5.3 Terms of return of products
The Customer must return the goods to the address: Aromatech sprl, Rue Isidore Fumal 18 - 4280 Hannut, Belgium ensuring that the products are well packaged and protected. Customer must ensure that the order for which it is retracted is returned complete.
The customer is required to take all necessary precautions and make every effort to return the products in their original packaging and in resale condition. The return costs are the responsibility of the customer.

5.4 Terms of repayment
Aromatech sprl undertakes to reimburse the amounts paid for this order Customer who has exercised his right of withdrawal in time. The refund is made within thirty (30) days from receipt of the products. The refund will take place on the bank account number that you have to indicate in your withdrawal request.

5.5 Exclusion of the right of withdrawal
The Customer can not claim to exercise his right of withdrawal when the products have been unsealed by him after delivery and that their return would entail risks for hygiene and health protection. The withdrawal is also excluded if, after delivery, the Customer has inseparably mixed the products with other products so that it is impossible to return the products in the state to which they were delivered.


The Customer undertakes not to infringe, in any way whatsoever, the intellectual property rights held by Aromatech sprl and affixed to its products. Any infringement or unfair competition will be subject to legal action.


Aromatech sprl can not be held responsible for the non-execution or the bad execution of its obligations when this is due to a case of force majeure such as a natural disaster, a strike, a piracy computer or any event outside the will of 'Aromatech sprl and unpredictable. In such circumstances, Aromatech sprl undertakes to contact the Customer as soon as possible in order to agree on the conditions under which the execution of the contract will be continued.


The personal information collected by the site is necessary for the processing and delivery of orders and for the preparation of invoices. Aromatech sprl undertakes to keep this information strictly confidential and not to transmit it to third parties.

The Customer has a right to access, modify, rectify and delete his data stored on the Site.
If the Customer has chosen, when creating or consulting his account, to receive offers from our company, he may at any time request electronically to no longer receive them.



The execution, interpretation and resolution of the contract is subject to the application of Belgian law. The Customer agrees to submit any disputes with Aromatech sprl to the non-exclusive jurisdiction of the Belgian courts.
The client and Aromatech sprl undertake to favor amicable negotiation before resorting to the competent courts.


If one or more of the stipulations of these General Conditions of Sale are held invalid, void or inapplicable under a law, regulation or court decision the other stipulations will remain valid and will remain effective.

Date of last update of this document: 09/05/2018